14-day Pro trials
Each product offers an optional 14-day Pro trial. A payment method is not required, and a trial does not automatically turn into a paid subscription. The product’s Free plan remains available after the trial ends.
Annual subscriptions and cancellation
Sheet Analyst Pro and Drive Suite Pro are separate annual subscriptions. The checkout page for the product you choose displays its price, renewal terms and cancellation options before purchase. If the subscription renews automatically, cancel it through the Polar customer portal before the renewal date. If you cannot access the portal, contact support for help; uninstalling an add-on does not itself cancel a subscription.
Refund requests
If a paid Pro plan does not work as documented and support cannot resolve the issue, contact support@betterworkapps.com within 14 days of purchase with “Billing” in the subject, your Polar receipt identifier, and a brief description of the issue. We review good-faith requests case by case and process approved refunds through Polar. Do not send card or bank details.
Incorrect charges
If you believe you received an incorrect charge, contact support promptly with the date, amount and receipt identifier.